Ethos & Values & Confidentiality

• A Customer is the most important person whether he comes in person, writes to us or telephones.
• He is not dependent on us. We depend upon him for our living.
• A Customer is not an interruption to our work, he is the purpose of it. He is doing us a favour by giving us an opportunity to serve him.
• A Customer is not someone with whom to argue or match our wits. No one has ever won an argument with a customer.
• A Customer is someone who comes to us because he needs certain goods or services. It is our job to provide them in a way profitable to him and to ourselves.
• A Customer is not a cold statistic, he is a flesh-and-blood human being with emotions and prejudice like our own.
• A Customer is the most important persons in this firm, without him there would be no business.

CUSTOMER – YOUR SMILE IS EVERYTHING TO US

Confidentiality:

Om Consultancy undertakes that Confidential Information is any information given in writing, oral or electronic format that is marked as confidential or is advised to be confidential at the time of giving. In addition, any information relating to prices or operating costs is Confidential Information whether or not said to be confidential.

Furthermore, Om Consultancy shall not divulge or disclose the Confidential Information without prior written consent of the Originator, and shall not divulge or disclose Confidential Information of the Originator to any of its employees save those who need to know.

Om Consultancy shall keep secure the Confidential Information it receives from the Originator in the same manner that it secures its own Confidential Information.